Refund Policy
Our Refund Policy
Clear guidelines for refunds on bill payments and transactions made through InkoPe.
General Refund Policy
Once a bill payment is successfully processed and accepted by the biller, it cannot be cancelled or refunded. Refunds are allowed only in cases of failed transactions, duplicate payments, or verified unauthorized transactions.
Refund Eligibility
Refunds are processed only under the following circumstances:
- Failed Transactions: When a payment transaction fails but the amount is debited from your account
- Duplicate Payments: When the same bill is paid multiple times due to technical issues
- Unauthorized Transactions: When payments are made without your authorization and are verified as fraudulent
- Service Disruption: When service is not provided due to system failures from our end
Refund Timelines
Refund processing times vary based on the payment method used:
- UPI/Wallet1-3 working days
- Debit/Credit Card & Net Banking5-7 working days
How to Request a Refund
Request Deadline
Refund requests must be raised within 7 working days of the transaction date. Requests received after this period may not be processed.
Request Methods
- Through InkoPe App: Navigate to the transaction history and select the refund option
- Email Support: Send your request to [email protected]
- Customer Support: Contact our support team through the in-app chat feature
Required Information
When requesting a refund, please provide the following information to expedite the process:
- Transaction ID and date
- Amount paid
- Biller name and bill details
- Reason for refund request
- Screenshot of the transaction (if available)
- Contact information for follow-up
Non-Refundable Cases
Refunds will not be processed in the following situations:
- Successful bill payments that have been accepted by the biller
- Payments made to incorrect biller or account due to user error
- Requests received after the 7-working-day deadline
- Services that have been fully utilized
- Change of mind after successful payment
Contact Information
For any refund-related queries or assistance, please contact us:
- Email:[email protected]
- In-App Support:Available 24/7 through the app
Important Notes
- Refund processing is subject to verification and approval by InkoPe
- We reserve the right to modify the refund policy without prior notice
- Refund decisions are final and binding
- For disputes, our grievance policy will be applicable